VMware vRealize Operations Management Pack for MEDITECH

1
General

How does Blue Medora Operations Management Pack for MEDITECH work?

The Management Pack acts as an adapter to pull the data from a MEDITECH file share and feed the data into VMware vRealize Operations Manager™ for reporting. The adapter will pull the data every five minutes and ingest it into vRealize Operations Manager.

What happened to the VMware management packs for MEDITECH? Are these competing products?

VMware transferred ownership of their care systems analytics management packs for MEDITECH to Blue Medora. Blue Medora is a trusted partner of VMware® and develops all management packs for vRealize Operations.

What is MEDITECH?

MEDITECH is the name of an Electronic Health Record (EHR) solution provided by Medical Information Technologies, Inc.

Can you provide a little more background about Blue Medora?

Blue Medora software solutions tie together data from virtualized and cloud-based databases, applications, and services with the critical underlying compute, storage, and network infrastructure to create a unified view of the infrastructure. Headquartered in Michigan, Blue Medora is a trusted VMware OEM partner.

Since 2013, Blue Medora has been a software technology provider with VMware and has become the leading management pack developer with vRealize Operations, supported by a responsive support organization and highquality scores from customers.

How is Blue Medora Care Systems Analytics for MEDITECH different from other monitoring and management tools?

Care Systems Analytics for MEDITECH provides value out of the box. From the moment it is installed, the solution starts to learn the normal performance of each customer’s specific MEDITECH environment and builds dynamic thresholds. As it starts to build history, the solution automatically alerts customers when there is an anomaly.

Other monitoring and management tools claim they have analytics in their products, but in reality, the user has to manually identify which metrics to apply thresholds against, and set up rules for specific metrics, such as how far outside of the threshold and for how long, before generating an alert. With Care Systems Analytics for MEDITECH, this is all automatically done. Care Systems Analytics for MEDITECH enables different IT teams to investigate and resolve issues collaboratively by presenting side-by-side views of the application and supporting infrastructure in a single pane of glass. Because Care Systems Analytics for MEDITECH is built on vRealize (formerly vCenter) Operations Manager, performance data from VMware virtualized servers is automatically available. Care Systems Analytics also helps IT teams proactively investigate and resolve potential issues before they occur. Using powerful visualization techniques in vRealize (vCenter) Operations Manager, IT teams can identify electronic health record (EHR) metrics for admissions, order entry, billing, pharmacy, etc.

How is Care Systems Analytics for MEDITECH used in conjunction with MEDITECH SIRT (Statistical Information Retrieval Tool)?

Care Systems Analytics is intended to complement MEDITECH SIRT and other monitoring and troubleshooting utilities. Care Systems Analytics for MEDITECH includes the following specific capabilities:

• Side-by-side views of application and infrastructure performance to enable correlation

• Dynamic thresholds based on the actual performance of the MEDITECH application in each customer’s unique environment

• A highly customizable interface enabling customers to create different views of system performance for different audiences (e.g., application analyst team vs. infrastructure team vs. end users at the point of care)

What are the benefits of using vRealize Operations Management Pack for MEDITECH?

Benefits range from cost and time reductions to improvements in communication and productivity. Customers are able to more quickly pin down root causes of issues, correlate application performance issues with underlying infrastructure performance, and share a unified console when problem solving across different teams. The solution 1 provides access to hundreds of MEDITECH application performance and infrastructure metrics gathered through vCenter. Visibility into this rich set of data combined with dynamic threshold setting, automated anomaly detection and root cause analysis capabilities reduce resources required to maintain and operate this solution.

Please refer to the Blue Medora Care Systems Analytics for MEDITECH solution brief and the Blue Medora Care Systems Analytics for MEDITECH datasheet at https://www.vmware.com/solutions/industry/healthcare/care-systems-analytics.html

What other management packs does Blue Medora offer for VMware vCenter Operations Management?

Blue Medora offers True Visibility Suite (TVS) for vRealize operations that incorporates more than 40 management packs in Standard, Advanced and Enterprise editions. Learn more https://bluemedora.com/products/vmware-vrealize-true-visibility/

Is MEDITECH management pack included in the True Visibility Suite from Blue Medora?

No. The True Visibility Suite (TVS) includes management packs for compute, storage, networking, converged/ hyperconverged, virtualization/container/cloud, database, connectors, and other applications.

Are customers able to redeem VMware EPP tokens to purchase MEDITECH management pack?

Customers are not able to redeem EPP tokens for their purchase at this time.

2
Software, Hardware, and Licensing Requirements

What are the minimum hardware requirements to install vRealize Operations Management Pack for MEDITECH?

The Management Pack is a native adapter that installs on a vRealize Operations Manager virtual appliance. See knowledge Base article KB#2109312 for installation requirements.

What are the minimum software requirements to install vRealize Operations Management Pack for MEDITECH?

VMware vRealize Operations Manager Enterprise™ version 6.0.0 or greater, is required. A typical MEDITECH installation includes a number of Windows servers that may or may not be virtualized.

The exact number of servers will vary depending on how many MEDITECH applications are deployed and the number of concurrent users in the MEDITECH environment. VMware customers have two licensing options for obtaining vRealize (vCenter) Operations Manager (Enterprise Edition)—and in some cases may opt for a combination to cover the underlying servers:

• Processor-based VMware vCloud Suite® Enterprise licensing

• Virtual machine/OSI-based vRealize Operations Management Suite Enterprise licensing

NOTE: vRealize Suite editions can be licensed per processor (CPU) or per operating system instance (OSI). Contact VMware Sales for more information.

Which versions of MEDITECH are supported by vRealize Operations Management Pack for MEDITECH?

MEDITECH Client Server 5.6 and 6.1 are compatible with the vRealize Operations Management Pack for MEDITECH.

Does Care Systems Analytics for MEDITECH work with MEDITECH installations on physical hardware?

Yes, Care Systems Analytics for MEDITECH pulls data from MEDITECH SIRT, which gets data from other MEDITECH components. To get more detailed information from their physical infrastructure, customers could install VMware vRealize Hyperic®. Consulting Blue Medora is strongly recommended for customers interested in configuring Care Systems Analytics for MEDITECH in combination with other management packs for their unique computing environments.

Will this management pack, like other management packs, be available on VMware Solution Exchange?

Information about the vRealize Operations Management Pack for MEDITECH is available on VMware Solution Exchange (https://marketplace.vmware.com/vsx/). However, because there is a nominal licensing fee, this management pack is not downloadable from VMware Solution Exchange. Customers should contact their Blue Medora Account Executive for a detailed quote.

Are there any evaluation, demo, or trial programs available, prior to placing a purchase order?

Yes. Please contact Blue Medora account executive or sales representative for further details. You can also email Blue Medora at isr@bluemedora.com or sales@bluemedora.com Where can I go to download vRealize Operations Management Pack for MEDITECH? Blue Medora Account Executive will guide you through the process.

Who do I contact for pre-sales support?

Please send an email to isr@bluemedora.com.

Can vRealize Operations Management Pack for MEDITECH be installed on non-English language vCenter servers?

Yes, vRealize Operations Management Pack for MEDITECH can be installed on non-English language vCenter servers.

3
Usage

Who are the target users for Blue Medora Operations Management Pack for MEDITECH?

Three primary users will benefit from this solution:

• VMware administrators can gain insight into the application behavior of MEDITECH

• MEDITECH application and database administrators can view system performance from an infrastructure and historical perspective

• Clinicians can gain insight into the overall performance of the system for departmental metrics

What dashboards are included in Care Systems Analytics for MEDITECH?

Care Systems Analytics for MEDITECH ships with five default dashboards—Health Overview, App Analysis, Database Analysis, Server Top-N and Sever Analysis. These dashboards are easy to understand and use because they were created in conjunction with customers. Additional custom dashboards can be created after management pack installation.

Are there any suggestions about how to learn more about creating custom dashboards?

There a number of resources available to learn how to create custom dashboards, including the following:

• vCenter Ops Tech Tips Video: Building a Dashboard for an Application Owner (~3 min)

• vCenter Ops Tech Tips Video: Building a Dashboard for an Executive User (~5 min)

• VMware vCenter Operations Manager Getting Started Guide (Custom UI)

Also see VMware Education catalog for available (paid) training on how to create custom dashboards. Blue Medora Operations Manager custom user interface.

Does Care Systems Analytics for MEDITECH create any load on the MEDITECH Server?

The vRealize Operations Management Pack for MEDITECH does not create a significant load on the MEDITECH server. Data is pulled every five minutes from the MEDITECH SIRT file and typically takes less than 30 seconds.

How are training and development environments handled in Care Systems Analytics for MEDITECH?

By default, the vRealize Operations Management Pack for MEDITECH will assess performance data from all HCISs (e.g., PRODUCTION, TEST, TRAIN, etc.) that have performance data available in MEDITECH SIRT file. Although training and test environments may have erratic behavior such as class scheduling and refreshes, some customers have found it useful to analyze the performance in these environments (e.g., for enhancements and new releases). If customers do not wish to monitor or analyze training and test environments, they can turn off autodiscovery in the adapter and then delete these resources from any dashboards in use at the customer environment.

Is a special modification required for vRealize (or vCenter) Operations Manager to enable Care Systems Analytics for MEDITECH?

No, this is a standard supported management pack on vCenter Operations Manager.

How will Care Systems Analytics for MEDITECH be supported?

Customers who have purchased support contracts can seek support through Blue Medora support channels.

Is Care Systems Analytics approved by the ISV (MEDITECH)?

Care Systems Analytics for MEDITECH leverages the SIRT file provided by the ISV (MEDITECH).

How do I use Care Systems Analytics for MEDITECH to monitor the Citrix environment I use to deliver MEDITECH to my users?

A separate management pack is available to monitor the Citrix environment.

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