Disabling Alerts (safely) in VMware vRealize Operations Manager

by Brock Peterson on January 5, 2018

Disabling Alerts (safely) in VMware vRealize Operations Manager

There are times users want to adjust smart alerts, cancel them, suspend then, take ownership of an alert, release ownership, or perhaps even disable alerts.  Consider the following list of alerts as shown in the vRealize Operations Manager (vROps) 6.6.1 environment, Alerts – All Alerts tab:

Select the Alert you want to stop, then select the Actions drop down as shown here:

We now have several options:

  • Cancel Alert – When you cancel an alert, the alert and any symptoms of type fault, message event, or metric event are canceled.  This is a way to cancel an alert and see if it comes back.  If the condition holds true for the next cycle, another alert will be generated.
  • Suspend – Suspending an event allows users to suspend events for a period of time, after clicking Suspend the user is asked for a period of time the alert will be suspended for.  The alert is then suspended for x minutes and the user is listed as the owner in the alert list.  If it is not resolved at that time, it returns to an active state.

  • Take Ownership/Release Ownership –  select this option to indicate to other users that you are taking/releasing ownership of the alert.  The Owner column will reflect the updated action, note that you cannot assign alerts to others here.
  • Go to Alert Definition – this will take you to the alert definition with several options, including edit, delete, and more.  Deleting the alert definition will prevent future alerts based on this definition, but doesn’t delete existing alerts.

The user will notice that the option to disable alerts is greyed out, so how can we disable alerts?  There are a couple ways to disable alerts.  First, you can disable them from Alerts – All Alerts.  Once there, select Group by Definition and select a group of alerts.

The user can now disable the particular alert in all policies or just in selected policies.  One can also disable alerts within VMware Policies.  As defined by VMware “A policy is a set of rules that you define to use to analyze and display information about the objects in your environment. You can create, modify, and administer policies to determine how vRealize Operations Manager displays data in dashboards, views, and reports.”  To view vROps policies go to Administration – Policies – Policy Library.

In the case of Blue Medora we will have a Blue Medora Default Policy for each management pack.  You will want to disable the alert here and in the Default Policy, to which all Blue Medora policies are added.  In this example, we’ll start with the Blue Medora policy for Cisco Networking.

Here, users can add a new policy, edit, delete, set as default, and import/export policies.  Let’s edit the Blue Medora Default Policy for Cisco Networking Adapter by clicking the Edit icon above.

In the left pane choose the option allowing you to edit the Alert/Symptom Definitions.  Once chosen, the right pane will show the Alert Definitions and the Symptom Definitions.  Select the object from the Object Type drop down.  In this case we are going to select the Cisco Networking Switch object.

Now select the Alert Definition you want to disable and chose the Actions drop down, then choose State – Disable, then Save.  This will disable that particular alert in the selected policy.

To adjust the Alert Definition within the Default Policy, one performs the exact same steps after selecting Default Policy from the Policy Library.

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