Blue Medora is an IBM PartnerWorld Partner with a wide range of solutions that are Powered by IBM Tivoli and have been validated by IBM as Ready for IBM Tivoli.
Blue Medora's solutions have been validated by IBM to work on IBM Linux on Power and Linux on IBM zSeries hardware
Support
Blue Medora is committed to building customers for life through outstanding products and exceptional customer service. Blue Medora Maintenance and Support provides customers with the essential services to ensure the continuous integrity and proper functioning of implemented products. Maintenance and Support acts as an insurance policy protecting our customers’ investment today as well as into the future by providing incident support and software upgrades.
Blue Medora Support utilizes a shared knowledge base to ensure that we have a complete profile and history of each of our clients throughout the life cycle of their implementation and use of our products. Through this, we can provide effective tracking of any issues reported or questions asked by our clients, ensure that issues are escalated to Blue Medora's development and/or management teams through consistent, rules-based protocols, and notify our customers of changes in status directly or through e-mail notification.
- Knowledge base
- FAQs
- Online documentation
- Online Trouble Ticket Submission (Registered Customers Only)
- Submit a Trouble Ticket (Customers performing a 30 day evaluation)
Blue Medora Support services are available to all customers who have a valid Maintenance and Support Agreement.
Alternatively, you can contact us via the following methods:
Telephone Support
1.800.851.9485 (North American)
1.616.504.1708 (Outside of North America)
Forums
Blue Medora experts actively participate in the online Blue Medora Forums. The experts are constantly monitoring the forums, answering questions and posting useful tips, tricks, and general knowledge base information. Whether you have a technical question or just wish to expand our knowledge base, this is the place for you. You can find the forums here: