Table 5 lists problems that might occur with remote deployment. This section provides information about troubleshooting remote deployment of the monitoring agent. See the IBM Tivoli Monitoring Troubleshooting Guide for general troubleshooting information.
This section describes problems and solutions for remote deployment and removal of agent software using Agent Remote Deploy.
| Problem | Solution |
|---|---|
| While you are using the remote deployment feature to install the Blue Medora Agent for Files and Directories, an empty command window is displayed on the target computer. This problem occurs when the target of remote deployment is a Windows computer. (See the IBM Tivoli Monitoring Installation and Setup Guide for more information on the remote deployment feature.) | Do not close or modify this window. It is part of the installation process and is dismissed automatically. |
| The removal of a monitoring agent fails when you use the remote removal process in the Tivoli Enterprise Portal desktop or browser. | This problem might occur when you attempt the remote removal process immediately after you have restarted the Tivoli Enterprise Monitoring Server. You must allow time for the monitoring agent to refresh its connection with the Tivoli Enterprise Monitoring Server before you begin the remote removal process. |